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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? Avaya helps empower us to achieve our vision at our pace in our current environment.” Tip #1: Don’t over-digitize. Digital Transformation

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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO

Customer communication is a vital aspect of any business, especially when it comes to the contact center. The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. This helps customers to communicate with companies from different countries or regions.

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AWS adds machine learning capabilities to Amazon Connect

CIO

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) on Tuesday, at its annual re:Invent conference, said that it was adding new machine learning capabilities to its cloud-based contact center service, Amazon Connect. c (Sydney), and Europe (London) Regions.

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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

As its business diversified, including its own acquisition by Hornblower Group in early 2022, Journey Beyond inherited a range of disparate technology systems, including six different phone systems and an outdated contact center that was only servicing Journey Beyond’s rail journeys. The high call volumes meant huge costs for us.

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Build a Successful and Results-Driven Sales Culture

Speaker: Gary Galvin, CEO, Galvin Technologies

Quickly find and add information related to accounts, contacts, leads, opportunities, and activities. Join us for the fifth fantastic episode of our Salesforce efficiency webinar series! Define key performance indicators that relate to business objectives. Effectively manage and track sales activities.

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Google Docs | Placeholder (Smart) Chips

Xebia

Contact us ! As soon as someone hovers or clicks on a chip, a search menu opens that includes results filtered to the chip type. NB: Placeholder chips are only editable on the web, but can be viewed on web and mobile. Need help with this feature or other Google Workspace features?

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Accelerating digital transformation with sustainable solutions

CIO

Learn more about our joint offerings by contacting Equinix.Inquiry@dell.com or Dell@equinix.com. Learn more about our joint offerings by contacting Equinix.Inquiry@dell.com or Dell@equinix.com.